Shipping policy

Dravya – Shipping & Cancellation Policy

At The Dravya Store, we aim to deliver your orders efficiently while maintaining transparency in our shipping and cancellation processes.

1. Order Processing Time

  • Orders are processed only after successful payment confirmation.
  • Processing Time: 1–5 business days
  • During sales or special occasions, processing may take slightly longer.
  • Note: Day 1 is considered the next business day after placing the order.

2. Delivery Timeline

  • Once processed, your order will be handed over to our logistics partner.
  • Estimated Delivery Time: 1–7 business days (depending on location)
  • Delivery timelines are approximate and may vary due to external factors.

3. Order Modifications & Cancellation

  • Orders can be modified or cancelled only before they are dispatched from our warehouse.
  • Once the order has been shipped, no modifications or cancellations are allowed.
  • During sale periods, cancellations and refunds are not applicable unless there is a valid issue with the order.
  • We reserve the right to refuse or cancel any order due to:
    • Product unavailability
    • Pricing or listing errors
    • Suspected fraudulent activity

4. Bulk Orders & Corporate Gifting

  • For bulk orders, retail inquiries, or corporate gifting, contact us at:
    Email: thedravyastore@gmail.com
  • Discounts are available for bulk purchases.
  • Full payment is required before processing bulk orders.
  • Processing Time: Up to 7 business days

5. Freebies & Coupons

  • Freebies or coupons may be offered based on order value, quantity, or selected products.
  • Only one offer can be applied per order.
  • Freebies and coupon codes cannot be combined.

6. Important Customer Responsibility

  • Customers are requested to record a clear unboxing video at the time of delivery.
  • This is mandatory to claim any issues related to:
    • Missing items
    • Damaged or incorrect products

International Shipping Policy

We are happy to serve customers worldwide and ensure a smooth international shopping experience.

7. International Order Processing

  • Dispatch Time: 7–14 business days
  • You will receive email updates regarding your order status.

8. Shipping Charges

  • International orders are subject to standard shipping charges, calculated at checkout.

9. Customs Duties & Taxes

  • International shipments may be subject to:
    • Customs duties
    • VAT
    • Import taxes
  • These charges must be paid by the customer (importer) as per their country’s regulations.

10. Refusal of International Orders

  • If you refuse delivery due to customs charges:
    • The package may be destroyed by authorities
    • No refund will be issued in such cases

11. Returns & Exchanges (International)

  • Due to international logistics, returns or exchanges are not accepted.
  • Orders cannot be cancelled due to unexpected customs charges.

12. Rare Additional Charges

  • While we aim to avoid extra costs, there may be rare cases where additional charges apply.
  • Such situations do not qualify for cancellation, return, or refund.

13. Contact Us

For any queries or assistance: