Privacy policy

You are advised to please read the Privacy Policy carefully. This Privacy Policy provides succinctly the manner your data is collected and used by The Dravya Store. The Privacy Policy of Dravya and its affiliates respects your privacy. By accessing the services provided by Dravya, you agree to the collection and use of your data by Dravya in the manner provided in this Privacy Policy.

Our motive is to make you:

  • Feel comfortable using our website.
  • Feel secure while submitting information to us.
  • Contact us with your questions or concerns about privacy on this site.
  • Know that by using our website, you are consenting to the collection of certain data.

Information We Collect

We may collect the following personally identifiable information about you:

  • Name including first and last name.
  • Email address.
  • Mobile phone number and contact details.
  • Shipping and billing address.
  • ZIP/Postal code.
  • Opinions of features on our website.
  • Other information as required during registration, purchase, or customer support interactions.

We may also collect the following information:

  • Pages you visit/access on our website.
  • Links you click on our website.
  • Number of times you access our website.
  • Purchase history and transaction details.
  • Device information, browser type, IP address, and diagnostic data.
  • Photos submitted for product reviews with customer consent. These images may be used for marketing purposes while respecting user privacy.

Cookies & Tracking Technologies

We collect anonymous traffic information from you when you visit our website. We use cookies and similar tracking technologies to enhance your browsing experience and improve our services.

The types of cookies we use include:

  • Essential Cookies – Required for website functionality.
  • Functional Cookies – To remember your preferences.
  • Analytics Cookies – To understand user behavior and improve website performance.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Third-Party Websites

The website contains links to other websites. We are not responsible for the privacy practices of such websites that we do not own, manage, or control.

How Is the Information Used?

We use your personal information to:

  • Help us provide personalized features.
  • Tailor our website to your interests.
  • Process and fulfill your orders.
  • Communicate with you when necessary.
  • Provide services requested by you.
  • Send updates, offers, promotions, and newsletters.
  • Improve our products, services, and customer experience.
  • Comply with legal obligations and preserve records as governed by applicable laws and policies.

How Do We Collect Information?

We collect personally identifiable information about you only as part of:

  • Account registration.
  • Order placement and payment processing.
  • Customer service interactions.
  • Surveys, contests, promotions, or feedback submissions.
  • Newsletter subscriptions.
  • Any combination of the above.

With Whom Will Your Information Be Shared?

We do not sell, rent, or trade your personal information to third parties.

We may share your information only under the following circumstances:

  • To provide products or services you have requested.
  • With trusted service providers such as payment processors, shipping partners, analytics providers, and technology partners.
  • With affiliates and business partners for operational purposes.
  • During business transfers such as mergers, acquisitions, or restructuring.
  • When you have provided your consent.
  • To investigate, prevent, or take action regarding unlawful activities, suspected fraud, security threats, or violations of our terms and conditions.
  • To comply with subpoenas, court orders, legal notices, government requests, or law enforcement requirements.

We may share information with advertisers only on an aggregated and anonymous basis.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Fulfill legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements and policies.

Data Security

We take reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights & Choices

You may:

  • Access your personal information.
  • Update or correct your account information.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.
  • Opt-in or opt-out of promotional emails, SMS, and newsletters.

Dravya reserves the right to send you certain service-related communications that are considered part of your account and order management. These communications may not offer an opt-out option.

You may update your account information and preferences at any time.

Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

Policy Updates

We reserve the right to change or update this Privacy Policy at any time by posting a prominent notice on our website. Such changes shall become effective immediately upon posting on the website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

The Dravya Store
R.K. Bhavan, Melasarakkalvilai, Edalakudy, Nagercoil, Tamil Nadu – 629702, India
GSTN - 33DRCPM5694E1ZO
Email: thedravyastore@gmail.com
Phone: +91 7708633386